Carpet Cleaners SW17 Service Terms and Conditions
These Terms and Conditions apply to all carpet and upholstery cleaning and related services provided by Carpet Cleaners SW17. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the person, company or organisation booking the services.
Company means Carpet Cleaners SW17, the provider of the services.
Premises means the property or location where the services are to be carried out.
Services means carpet cleaning, rug cleaning, upholstery cleaning, stain treatment, end of tenancy carpet cleaning and any other related cleaning services agreed between the Client and the Company.
Technician means the Companys employee, contractor or representative who carries out the services.
Scope of Services
The Company will provide the Services as agreed at the time of booking and set out in the booking confirmation. The scope may include hot water extraction, dry cleaning methods, spot and stain treatments, deodorising, and other suitable techniques, depending on the material and condition of carpets and upholstery.
The Company reserves the right to decline to perform any service that, in the reasonable opinion of the Technician, is unsafe, unsuitable, or may cause damage to the Premises, furnishings, flooring, or to the Technician.
Booking Process
Bookings may be made by the Client through the Companys chosen contact and booking channels. The Client will be asked to provide accurate details, including property address, type and size of areas to be cleaned, access instructions, and any relevant information regarding stains, damage, or special requirements.
All bookings are subject to availability and are not confirmed until the Company provides confirmation to the Client. The Company reserves the right to refuse or cancel bookings at its discretion, including but not limited to situations where adequate access, parking, or safe working conditions cannot be ensured.
The Client is responsible for ensuring that the information provided at the time of booking is accurate and complete. Any changes to the booking details must be notified to the Company as soon as possible and may result in an adjustment to the price or to the date and time of the appointment.
Access and Parking
The Client must ensure that the Technician has safe and reasonable access to the Premises on the agreed date and time. This includes arranging parking where necessary and providing any required entry codes, keys, or instructions in advance.
Where parking charges apply, these may be added to the final invoice unless otherwise agreed. If the Technician is unable to access the Premises due to incorrect instructions, withheld access, or absence of the Client or their representative, this may be treated as a late cancellation and a charge may apply.
Client Responsibilities Prior to Service
The Client is responsible for:
Ensuring that areas to be cleaned are reasonably clear of personal items, small furniture, and breakables, unless otherwise agreed.
Highlighting any existing damage, wear, discolouration, or loose fittings to the Technician before work begins.
Informing the Technician of any known issues such as water leaks, faulty electrical sockets, or other hazards which might affect the safe delivery of the Services.
Securing pets and ensuring that children or other occupants are kept away from equipment and damp surfaces during and after the service until fully dry and safe.
Condition of Carpets and Upholstery
The Client acknowledges that the effectiveness of cleaning and stain removal depends on the age, type, condition, and previous treatment of the carpet or upholstery. The Company does not guarantee that all stains or marks can be removed and will not be responsible for permanent stains that cannot be treated or for wear and tear that becomes more visible after cleaning.
Some stains may react unpredictably, and pre-existing issues such as shrinkage risk, dye instability, or weak fibres may limit the level of cleaning that can safely be carried out. The Technician will use reasonable skill and care and follow industry-appropriate methods but cannot guarantee a specific result.
Pricing and Quotations
Prices may be provided as estimated or fixed quotations based on the information given by the Client. The Company reserves the right to amend the price if the information supplied was incomplete or inaccurate, or if the condition or size of the items to be cleaned is significantly different from that described at the time of booking.
Any additional work requested by the Client on arrival, such as cleaning extra rooms, rugs, or upholstery items not originally quoted, will be charged in addition to the initial quotation and carried out subject to availability.
Payments and Invoicing
Payment terms will be confirmed at the time of booking. Unless otherwise agreed, payment is due on completion of the Services. The Company may require a deposit or full payment in advance to secure the booking.
Accepted payment methods will be communicated to the Client prior to the appointment. The Client must ensure that they are able to make payment using one of the available methods at the agreed time.
For commercial or account Clients, written payment terms may be agreed separately. Invoices must be settled within the specified period. The Company reserves the right to charge interest or late payment fees on overdue amounts in accordance with applicable law.
Cancellations and Rescheduling
The Client may cancel or reschedule a booking by giving reasonable notice. The minimum notice period required and any applicable charges will be stated at the time of booking. Typically, cancellations made with short notice may incur a cancellation fee to cover the Companys costs and loss of appointment time.
Where a deposit has been paid, this may be retained or partially retained if the cancellation is made within the minimum notice period. If the Client fails to provide access to the Premises at the agreed time or fails to attend where attendance is necessary, the Company may treat this as a late cancellation and charge accordingly.
The Company reserves the right to reschedule or cancel bookings due to circumstances beyond its control, including but not limited to illness, equipment failure, traffic disruption, extreme weather, or safety concerns. In such cases the Company will aim to offer the next available suitable appointment but will not be liable for any consequential loss or inconvenience caused by the rescheduling.
Service Quality and Complaints
The Company aims to provide a professional and reliable service. If the Client is dissatisfied with any aspect of the Services, they must notify the Company as soon as possible and within a reasonable time after completion, allowing the Company an opportunity to inspect and, where appropriate, rectify the issue.
Complaints made a significant time after the service or after further work by others may limit the Companys ability to investigate or offer any remedy. Any potential remedy will be at the Companys discretion and may include re-cleaning of specific areas or a partial refund, depending on the circumstances and the extent to which the Company is responsible.
Liability and Limitations
The Company will exercise reasonable skill and care in providing the Services. However, the Companys liability is subject to the following limitations:
The Company is not liable for any pre-existing damage, wear, discolouration, fading, loose seams, unstable dyes, or defects in carpets, rugs, or upholstery that become more visible after cleaning.
The Company is not responsible for damage resulting from failure by the Client to follow the Technicians advice or instructions regarding drying times, ventilation, or use of the treated areas.
The Company will not be liable for any loss, damage, cost, or expense that is indirect, consequential, or economic in nature, including loss of profits, loss of use, or loss of opportunity.
To the fullest extent permitted by law, the Companys total aggregate liability arising from or in connection with the Services, whether in contract, tort, or otherwise, shall be limited to the total price paid or payable by the Client for the specific service giving rise to the claim.
Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.
Health, Safety and Environmental Compliance
The Company will take reasonable steps to comply with applicable health and safety regulations and will use cleaning agents and equipment appropriate to the task. The Client must inform the Company of any allergies, sensitivities, or relevant health conditions of occupants that may be affected by the cleaning process.
The Client is responsible for ensuring that the Premises provide a safe working environment. The Company may refuse to proceed or may suspend work if the Technician reasonably considers that the conditions present a health or safety risk.
Waste Handling and Regulations
During the provision of Services, the Company may generate waste water, used cleaning materials, and limited quantities of solid waste. The Company will handle and dispose of such waste in line with applicable waste management regulations and local requirements.
Where waste must be removed from the Premises or where specialist disposal is required, additional charges may apply. The Client is responsible for informing the Company of any hazardous substances, contamination, or special disposal requirements at the Premises prior to the commencement of the Services.
The Client agrees not to request the Company to dispose of waste in a manner that would breach relevant environmental or waste regulations. The Company reserves the right to refuse such requests and to comply at all times with applicable law and best practice.
Insurance
The Company aims to maintain appropriate insurance cover in respect of its activities, subject to the terms, conditions, and exclusions of the relevant policy. Details of insurance cover can be made available upon reasonable request. Any claim must be notified to the Company promptly to allow it to adhere to its obligations under the insurance policy.
Property and Keys
If the Client provides keys or access devices to the Company, the Company will take reasonable care of them and return them once the Services are completed, unless other arrangements are agreed. The Company accepts no liability for any loss or damage arising from keys or access devices that were already damaged or defective, or for any failure in third party security systems at the Premises.
Privacy and Data
The Company will collect and process personal data provided by the Client for the purposes of arranging and delivering the Services, administering accounts, and handling any enquiries or complaints. Personal data will be handled in accordance with applicable data protection laws. The Company will not sell personal data to third parties and will only share such information where necessary for the performance of the Services, for legal compliance, or as required by law.
Force Majeure
The Company shall not be in breach of these Terms and Conditions nor liable for delay in performing, or failure to perform, any of its obligations if such delay or failure results from events, circumstances, or causes beyond its reasonable control. This may include, but is not limited to, severe weather, natural disasters, acts of government, strikes, or interruption of utilities. In such circumstances the Company will take reasonable steps to notify the Client and to rearrange the Services.
Amendments to Terms and Conditions
The Company reserves the right to amend or update these Terms and Conditions from time to time. The version in force at the time of the booking will apply to that booking. Continued use of the Companys Services after changes have been made will be taken as acceptance of the updated Terms and Conditions.
Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
Severability
If any provision or part-provision of these Terms and Conditions is or becomes invalid, illegal, or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any such modification or deletion shall not affect the validity and enforceability of the rest of the Terms and Conditions.
Entire Agreement
These Terms and Conditions, together with any written confirmation or agreement relating to the specific Services booked, constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior understandings, communications, or representations, whether oral or written.
By confirming a booking with Carpet Cleaners SW17, the Client acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.
